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Customer support
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Quick answers.
The questions we get asked the most. A quick answer beats an email.
Can I track my order?
Yes. Once your order has been dispatched, tracking info is sent to you whenever it’s available. More on our order tracking page.
How long does delivery take?
Our standard estimated delivery time is 2 to 4 business days from dispatch, and orders are dispatched on business days. All the details are in our shipping policy.
How do I return a product?
UK consumers have 14 days to cancel an order. Contact our support team first, before sending anything back. The full procedure is on our returns & refunds page.
Are all products lab-tested?
Yes, every product is independently lab-tested, with reports available on request.