Terms of service
Terms of Service
The website tealerlab.uk is operated by Calie.
Website: tealerlab.uk
Owned by: Calie
Registered Office: 25 RUE DE PONTHIEU, 75008 PARIS, France
SIREN: 942 464 694
VAT Number: FR70942464694
All materials available on this website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are the property of Calie or its content suppliers and are protected by applicable copyright, trademark, and intellectual property laws.
Any unauthorized use, reproduction, modification, distribution, transmission, republication, display, or commercial exploitation of these materials without prior written authorization from Calie is strictly prohibited and may result in legal action.
Please read these Terms of Service carefully before using this website or purchasing any products. By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you should discontinue use of the website.
Use of Tealerlab.uk
You are not required to create an account in order to browse the website or purchase products. You may not copy, reproduce, modify, or exploit any part of the website or its content without prior written permission from Tealerlab.uk.
Legal Compliance
By placing an order on Tealerlab.uk, you represent and warrant that you are legally permitted to import the products into your country and that you have obtained any licenses or authorizations required by local authorities. Any customs clearance procedures or import-related issues remain the sole responsibility of the purchaser.
Payment
We accept payments through major payment methods, including Visa, Visa Electron, and Mastercard. Payments are charged when your order is processed for shipment. All displayed prices are in GBP and include applicable VAT where required.
Transactions are processed through secure payment providers using SSL (Secure Socket Layer) encryption technology to protect your payment information.
Delivery
Orders are generally processed and dispatched on business days. Estimated delivery times are typically between 2 and 4 business days, although delays caused by carriers or customs authorities may occur.
Tracking information will be provided whenever available once your order has been dispatched.
Complaints and Defective Products
Consumers benefit from applicable legal guarantees regarding defective goods in accordance with relevant consumer protection laws. Complaints relating to manufacturing defects or material faults may be submitted within the legally applicable period. Damage resulting from misuse, improper handling, or unauthorized modifications is not covered.
Refund Requests
If you wish to request a refund, please contact our customer support team through our contact form within 7 days of receiving your order. Requests submitted after this period may not be accepted.
Approved refunds are generally processed promptly. The time required for funds to appear in your account depends on your payment provider or banking institution.
For any assistance, please use our contact form available on the website.
Right of Withdrawal
Consumers have the right to withdraw from their purchase within 14 days from the date of delivery, subject to applicable law. Return shipping costs are the responsibility of the customer unless otherwise required by law.
To exercise your right of withdrawal, you must notify us through the contact form available on our website within the applicable withdrawal period and return the products within 14 days following your notification.
Condition of Returned Goods
Returned items should only be handled to the extent necessary to establish their nature, characteristics, and functioning. If products show signs of use beyond what would be permitted in a physical retail environment, a reduction in the refund amount may apply to reflect any loss in value.
Coupons, Discounts & Promotional Gifts
Promotional offers and tiered gifts are calculated after applying any discount codes or vouchers. For example, if your cart total is £100 and you apply a 50% discount voucher, eligibility for promotional thresholds will be based on the resulting £50 total.
Product Images
Product images displayed on the website are provided for illustrative purposes only. The actual appearance of products may vary due to manufacturing differences or packaging updates.
By placing an order, you acknowledge that you have read, understood, and accepted these Terms of Service without reservation.
These Terms govern all purchases made through Tealerlab.uk. Calie reserves the right to amend these Terms at any time. The version in effect at the time an order is placed shall apply to that transaction.
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