SHIPPING POLICY

SHIPPING POLICY (UK)

1) Shipping Options, Destinations and Costs
Available shipping destinations, shipping methods, and applicable delivery charges are displayed during checkout before you confirm your order.

2) Order Processing and Dispatch
Orders are processed and dispatched on business days (Monday through Friday), excluding public holidays where applicable.

3) Estimated Delivery Times
Our standard estimated delivery timeframe is between 2 and 4 business days from the date of dispatch. Delivery times are estimates only and may vary depending on the destination, carrier operations, customs procedures, or other circumstances beyond our control.

Where no specific delivery timeframe has been agreed, goods will be delivered without undue delay and, in any event, within the maximum period required by applicable consumer law.

4) Order Tracking
When available, tracking information will be provided once your order has been dispatched, allowing you to monitor the progress of your shipment.

5) Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order. We cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.

6) Delayed or Lost Shipments
If your order has not arrived within the expected timeframe or appears to be lost in transit, please contact our customer support team through our contact form. We will investigate the shipment and assist you in resolving the issue as quickly as possible.

7) Contact Us
For any questions regarding shipping or delivery, please contact our support team using our contact form:
https://tealerlab.uk/pages/contact-us